A Redcar based company has been heaped with praise from the daughter of an elderly Saltburn woman who suffered two medical emergencies this year.


It was only by chance that Sharon Kanes' daughter was paying a surprise visit on March 7th, otherwise a mini stroke 92 year old Joyce Kane had, would have gone unchecked. Thankfully, an Ambulance was called and she got hospital treatment very quickly.


Following the incident, Sharon, who lives in Carcassone in France, requested that Dormanstown based emergency response service HomeCall, part of Coast & Country Housing, install a Monitor for her mother Joyce at her home. This proved a real life saver, when Joyce had a fall at home towards the end of May and with her pendant alarm, was able to summon help within 20 minutes from a Homecall independent living advisor.


Sharon explained:


"As no one living outside of Zetland Court is allowed a key for the flats inside, I had to persuade the committee that I wanted my mother to have the HomeCall service. As I live in France, and my daughter lives in West Yorkshire, I need to make sure my mother is safe and will have someone there in case of an emergency."


Joyce recalled her fall and the response:


"The service I received was wonderful. It was quick, efficient, caring and everything I could have hoped for in an emergency. I was very relieved to have HomeCall when I fell."


Sharon went on to echo her mother's praise:


"We are delighted, and our minds have been put to rest as well knowing Mum is safe. After her fall, I flew over to take her back to France with me for some much needed rest & relaxation."


Jason Lowe, Head of Independent Living Services at Coast & Country Housing said:


"It's always fantastic to hear how our service is performing, we work really hard to enable people to live safely and independently. The example of Mrs Kane really hits home the fact that it doesn't matter where your family, friends and relatives live, they can feel rest assured that our HomeCall service is there for their loved ones."

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